Terms and Conditions

Contractual terms governing the use of the Velixa SaaS service, subscriptions, payments, availability, AI features, data export and termination.

Version: 1.0 Effective from: 28/07/2026

1. Details of the Service Provider

The service provider under these Terms and Conditions is:

Full legal name	Istráb Attila, sole proprietor
Trading name	Velixa
Registered office	Kossuth Lajos utca 73., 2735 Dánszentmiklós, Hungary
Registration number	58856350
Tax number	48965770-1-33
EU VAT number	HU48965770
E-mail	support@velixa.eu
Sales contact	sales@velixa.eu
Website	https://velixa.eu
Telephone	+36308204430

The service provider is hereinafter referred to as the Service Provider or Velixa.

2. Definitions

For the purposes of these Terms and Conditions:

Terms: these Terms and Conditions as amended from time to time.
Service: the modular ERP, CRM, business administration, automation and artificial-intelligence-based software service made available online by Velixa.
Portal: the public Velixa website through which information, contact, registration, subscription and legal documents may be accessed.
Application: the Velixa web or mobile application made available to Customers and Users.
Customer: a business, sole proprietor, company, institution or other organisation that uses the Service in the course of its professional or business activities.
User: a natural person authorised by the Customer to use the Service.
Account Owner: the person who first registers on behalf of the Customer or who is designated by the Customer as the primary administrator.
Subscription: the right to use a specific Service plan, its modules, User allowance and related functionality in exchange for payment.
Subscription Period: the monthly period for which the Customer pays the Subscription Fee in advance.
Module: an independent group of business functions within Velixa, such as CRM, task management, sales, inventory, product management, billing integration or AI functions.
Customer Data: all data, documents, settings and content uploaded, created or made available through an integration by the Customer or its Users within the Service.
AI Feature: a Service function using machine learning, generative artificial intelligence or another automated technology.
Individual Agreement: a separate written agreement between the Service Provider and the Customer that supplements or, where permitted, modifies these Terms.
SLA: a separate service level agreement that may contain individual availability, support and incident-management terms.

3. Scope of the Terms

3.1. Personal scope

These Terms apply exclusively to Customers using the Service in the course of their economic, professional, institutional or other business activities.

Velixa is not a consumer service. By registering for or ordering the Service, the Customer represents that it is not acting as a consumer.

3.2. Subject matter

These Terms govern in particular:

registration and the formation of the contract;
use of the Trial Period;
Subscription plans and Modules;
fees, invoicing and payment;
rules governing use of the Service;
User and permission management;
contractual rules relating to Customer Data;
availability of the Service;
use of AI Features;
termination and the return or export of data.

3.3. Individual arrangements

An Individual Agreement, accepted quotation, order, SLA or Data Processing Agreement may supplement these Terms.

In the event of a conflict, the following order of precedence shall apply:

Individual Agreement or accepted quotation;
separate SLA;
Data Processing Agreement in relation to the processing of Personal Data;
these Terms;
the current functional description of the Service.

4. Formation of the contract

4.1. Registration

To use the Service, the Customer must provide true, accurate and up-to-date information.

The person completing the registration represents that:

they are authorised to represent the Customer or register on the Customer's behalf;
the information provided is true and complete;
they have read and accepted these Terms;
they have read the Privacy Notice;
the Customer has the necessary authority and legal basis to process data uploaded to the Service.

4.2. Time of contract formation

The contract is formed when:

the Customer registers or submits an order;
the Customer accepts the required legal documents;
the Service Provider confirms the registration or order electronically;
in the case of a paid Subscription, payment is completed or the Service Provider approves payment by bank transfer.

An automated electronic acknowledgement does not necessarily mean that the Service Provider is required to accept every registration or order.

4.3. Verification of registration

The Service Provider may:

verify the business information provided;
request additional information or documents;
verify authority to represent the Customer;
reject an obviously false, incomplete or abusive registration;
suspend activation where required for security, compliance or legal reasons.

5. Trial Period

5.1. Duration of the Trial Period

The Service Provider may offer eligible new Customers a 14-day Trial Period without requiring payment-card details.

The Trial Period begins on the date the Customer environment is activated.

5.2. Conditions of the Trial Period

As a general rule, each Customer is entitled to one Trial Period.
The functions, Modules, User allowances and usage limits available during the Trial Period may differ from those included in paid plans.
Data created during the Trial Period may be used for testing, evaluation or preparation.
The Service Provider may terminate abusive, repeated or misleading trial accounts.

5.3. Expiry of the Trial Period

A Trial Period that does not require payment-card details does not automatically convert into a paid Subscription.

After the Trial Period expires, the Customer must select a paid Subscription plan to continue using the Service.

In the absence of a paid Subscription, the Service Provider may restrict or terminate access. The Service Provider may provide separate information regarding the retention period applicable to data created during the Trial Period.

6. Subscription plans, Modules and usage allowances

6.1. Subscription plans

Velixa may offer different Subscription plans, including:

Starter;
Business;
Professional;
Enterprise.

The current content, price, User allowance, storage, AI allowance and available Modules of each plan are stated on the Velixa website, in the applicable quotation or in the Individual Agreement.

6.2. Modular operation

Service functionality may vary according to the Subscription plan, separately purchased Module, permissions, country, language or technical availability.

The Customer may use only those Modules and functions activated under its Subscription.

6.3. Usage limits

A Subscription may be subject to limits including:

maximum number of Users;
storage and document-storage capacity;
number of API calls;
AI requests, AI credits or token volume;
number of notifications, e-mails or automations;
number of integrations and connected systems;
data-retention and logging periods.

When a usage limit is reached, the Service Provider may:

restrict further use of the relevant function;
offer an upgrade to another plan;
provide additional capacity for an extra fee;
charge an overage fee where this was communicated in advance.

6.4. Development of functionality

The Service Provider may develop, modify, reorganise or technologically modernise the functionality of the Service, provided that this does not unreasonably reduce the essential purpose of the Service subscribed to by the Customer.

Preview, beta, experimental or test functions may operate under different conditions and with limited support.

7. Subscription Fees

7.1. Determination of Fees

Subscription Fees are set out on the Velixa website, in the accepted quotation, the order or the Individual Agreement.

Unless expressly stated otherwise, business prices are net amounts and applicable value added tax or other public charges shall be added.

7.2. Monthly Subscription

The Subscription is concluded for monthly billing periods and automatically renews at the beginning of each new billing period unless cancelled by the Customer or the Service Provider in accordance with these Terms.

Subscription Fees are generally payable in advance.

7.3. Additional Users and add-ons

Additional fees may be charged for Users, Modules, storage, AI capacity, integrations or other add-ons exceeding the allowance included in the Subscription plan.

7.4. Changes to Fees

The Service Provider may change Subscription Fees to reflect changes in market conditions, operating costs, technology, exchange rates, taxation or applicable law.

Where a Fee change affects an existing Customer, the Service Provider shall, where reasonably possible, provide electronic notice at least 30 days before the change takes effect.

The revised Fee may apply no earlier than the next billing period following the notice.

If the Customer does not accept the revised Fee, it may cancel the Subscription before the change takes effect.

8. Invoicing and payment

8.1. Invoicing

The Service Provider may issue and deliver invoices electronically.

For invoicing purposes, the Service Provider may use the Számlázz.hu system operated by KBOSS.hu Kft.

The Customer must provide accurate and current billing information and notify the Service Provider promptly of any changes.

8.2. Online payment

Where online payment is selected, the amount due is payable immediately.

SimplePay may participate in processing the online payment.

Velixa does not store complete payment-card details.

8.3. Bank transfer

Where the Service Provider permits payment by bank transfer, payment is due within 8 days from the invoice date unless the quotation or Individual Agreement provides otherwise.

Payment is considered completed when the full amount has been credited to the Service Provider's bank account.

8.4. Payment costs

Bank, currency-conversion, transfer and other payment costs shall be borne by the party with whom they arise unless the Individual Agreement provides otherwise.

9. Failed payments and late payment

9.1. Failed online payment

If an online payment fails, the Service Provider may notify the Customer and provide an opportunity to:

retry the payment;
select another payment method;
update the payment information;
settle the outstanding amount by bank transfer.

9.2. Grace Period

After the payment due date, the Customer may be granted an 8-day Grace Period to settle the outstanding amount.

The Grace Period does not constitute an extension of the payment deadline, waiver or forgiveness of the debt.

9.3. Suspension

If the Customer does not settle the outstanding amount during the Grace Period, the Service Provider may:

suspend the Service or certain functions;
place the account into read-only mode;
restrict the creation or modification of data;
disable API and integration access;
restrict access to AI Features;
refuse to fulfil additional orders.

The Customer's payment obligations remain in force during the suspension.

9.4. Restoration of access

After the Customer has paid all outstanding amounts, the Service Provider may restore access within a reasonable period.

Restoration may be subject to a separate administrative or recovery fee where such a fee was stated in advance in the applicable price list or Individual Agreement.

9.5. Termination for continued non-payment

If the Customer fails to settle the outstanding amount despite notice, the Service Provider may terminate the Subscription and the contract.

Termination does not affect the enforcement of Fees, costs and other lawful claims that became due before termination.

10. Automatic renewal, cancellation and refunds

10.1. Automatic renewal

A monthly Subscription automatically renews for a further one-month period at the end of each billing period unless the Customer cancels it before the next period begins.

10.2. Cancellation

The Customer may cancel the Subscription using the function available in its account or by sending a written notice to the Service Provider.

Cancellation takes effect on the final day of the current billing period that has already commenced.

Until cancellation takes effect, the Customer may continue using the paid Service unless access has lawfully been suspended for another reason.

10.3. Pro-rated refunds

As a general rule, Fees for a billing period that has already commenced are non-refundable, and the Service Provider does not provide pro-rated refunds.

This does not affect:

refunds required by mandatory law;
credits resulting from a verified fault of the Service Provider;
service credits payable under a separate SLA;
a separate written agreement between the Parties.

11. User accounts and permissions

11.1. User management

The Customer is responsible for ensuring that access to its Customer environment is granted only to authorised persons.

Customer administrators may:

invite and remove Users;
configure roles and permissions;
control access to Modules;
manage active sessions and devices;
modify company-level settings.

11.2. Individual access

Each User must use an individual User account. Shared or common User accounts may only be used where expressly supported by the Service.

11.3. Protection of access credentials

Each User must:

use a strong and unique password;
keep access credentials confidential;
not transfer their account to another person;
use Two-Factor Authentication;
report suspected unauthorised access or security events without undue delay;
sign out from devices that are no longer used.

11.4. Mandatory Two-Factor Authentication

The Service Provider may require Two-Factor Authentication for access to the Service or specific functions.

The Customer may not disable, circumvent or interfere with mandatory security controls.

11.5. Unauthorised use

The Customer must notify the Service Provider without undue delay if it becomes aware of:

lost or compromised access credentials;
an account takeover or suspected account takeover;
unauthorised access;
unusual or malicious use of the Service;
an incident affecting Personal Data or confidential business information.

The Service Provider may temporarily lock the affected account or session for security reasons.

12. Customer Data and the Customer environment

12.1. Customer rights in Customer Data

The Customer retains all rights in Customer Data that existed before or independently of the use of the Service.

Use of the Service does not transfer ownership or other exclusive rights in Customer Data to the Service Provider.

12.2. Limited permission to process Customer Data

For the duration of the contract, the Customer grants the Service Provider a limited right to process Customer Data solely to the extent required for:

providing the Service;
storing, backing up and transmitting data;
carrying out processing operations requested by the Customer;
investigating faults and security events;
complying with legal and contractual obligations.

12.3. Customer responsibility

The Customer is responsible for:

lawfully obtaining Customer Data;
having the necessary legal bases and privacy notices;
the accuracy and currency of the data;
proper configuration of User permissions;
ensuring that uploaded content does not infringe applicable law or third-party rights;
its own business decisions and data-processing activities.

12.4. Tenant and Customer-environment separation

The Service Provider processes Customer data using logical separation and, where applicable, database-level separation.

A User may access only those Customer environments and data for which the User has the required permissions.

12.5. Data processing

Where the Service Provider processes Personal Data on the Customer's behalf for purposes determined by the Customer, the Customer acts as Controller and the Service Provider acts as Processor.

The detailed rules of such processing are set out in the separate Data Processing Agreement.

12.6. Requests from authorities

The Service Provider may be entitled or required to disclose Customer Data to a court, authority or another legally authorised body where required by mandatory law, an enforceable decision or a lawful request.

The Service Provider shall notify the Customer of such a request where notification is not prohibited by law or by the requesting authority.

13. Data security and business continuity

13.1. Security measures

The Service Provider applies technical and organisational measures proportionate to the risks in order to protect the Service and Customer Data.

Such measures may include:

encrypted HTTPS data transmission;
role- and permission-based access control;
mandatory or optional Two-Factor Authentication;
separation of Customer environments and databases;
login, security and audit logging;
regular backups;
management of access rights and active sessions;
detection of suspicious or unauthorised activity;
security updates and vulnerability management;
privacy and information-security incident management.

13.2. Customer security obligations

The Customer must:

grant Users only the permissions necessary for the performance of their duties;
revoke access without undue delay when a User is no longer authorised;
keep access credentials, API keys and integration identifiers confidential;
ensure appropriate protection of User devices and the Customer's own IT environment;
report suspicious or unauthorised access without undue delay;
use the Service's security functions in accordance with their intended purpose.

13.3. Security incidents

The Service Provider shall investigate security events that come to its attention within a reasonable period and shall take the necessary containment, recovery and preventive measures.

Where an event affects Customer Data or Personal Data processed by the Customer, the Service Provider shall inform the Customer in accordance with the circumstances and applicable legal obligations.

The Customer must cooperate with the investigation and provide the information reasonably required and available to it.

13.4. Backups

The Service Provider may create backups of Customer Data in accordance with its own backup procedures.

The primary purpose of backups is to restore the operation of the Service following a system failure, data loss or security incident.

Backups do not replace the Customer's own archiving, document-retention or statutory record-keeping obligations.

13.5. No guarantee of absolute security

The Service Provider endeavours to apply appropriate safeguards; however, no information system can guarantee the complete absence of errors, vulnerabilities, unauthorised access or data loss.

14. Availability, support and maintenance

14.1. Service level objective

For standard Subscription plans, the Service Provider aims to achieve a monthly 99.5% availability service level objective.

In the absence of a separate SLA, this availability figure is an objective and does not constitute an unconditional or service-credit-backed availability guarantee.

14.2. Calculation of availability

The Service shall be considered unavailable where the essential production functions of Velixa are inaccessible to a significant proportion of Customers due to a cause attributable to the Service Provider.

The following may be excluded from the availability calculation:

scheduled maintenance announced in advance;
urgent security or operational interventions;
Force Majeure Events;
failures of internet or telecommunications providers;
failures of the Customer's own network, devices or software;
events caused by the Customer or its Users;
outages of external payment, AI, invoicing, mapping, e-mail or other integration providers;
consequences of unlawful or contractual misuse;
errors in beta, preview or experimental functions;
use of an unsupported browser, operating system or device.

14.3. Scheduled maintenance

Where scheduled maintenance is expected to cause a material interruption, the Service Provider shall, where reasonably possible, provide electronic notice or publish an in-service notification at least 48 hours in advance.

The Service Provider shall, where reasonably possible, schedule maintenance at a time intended to minimise disruption to Customers.

14.4. Emergency maintenance

In the event of a security vulnerability, privacy risk, system failure or other urgent operational requirement, the Service Provider may carry out maintenance without prior notice.

In such cases, the Service Provider shall, where reasonably possible, inform affected Customers afterwards.

14.5. Customer support

The Customer may submit support requests through the support function available within the Service or at:

support@velixa.eu

The language, operating hours, priority and response time of support may depend on the Subscription plan or Individual Agreement.

In the absence of a separate SLA, the Service Provider does not guarantee a specific response or recovery time.

14.6. Customer cooperation

To enable investigation of a fault, the Customer must provide the information reasonably required, including:

a detailed description of the fault;
the time at which the fault occurred;
the affected function or Module;
a screenshot or error log, where available;
the steps required to reproduce the fault.

15. Enterprise SLA

15.1. Separate agreement

For an Enterprise Subscription, the Service Provider and the Customer may enter into a separate written service level agreement, or SLA.

The SLA may regulate in particular:

guaranteed availability levels;
support hours and availability;
severity categories for faults and incidents;
initial response-time objectives;
recovery objectives;
backup frequency;
recovery-time and data-loss objectives;
incident-notification procedures;
dedicated contacts;
conditions for service credits.

15.2. Absence of a separate SLA

In the absence of a separate written SLA, the general availability and support rules contained in these Terms shall also apply to an Enterprise Subscription.

15.3. Conflict with these Terms

Where an SLA expressly differs from these Terms, the SLA shall prevail in relation to the specific matter concerned.

16. Artificial Intelligence Features

16.1. Nature of AI Features

Certain Modules may provide AI-generated analyses, recommendations, summaries, forecasts, text or proposed actions.

Availability of AI Features may depend on the Subscription plan, activated Module, usage allowance and technical availability.

16.2. External AI provider

Velixa may use an external AI provider, including the OpenAI API, in order to provide certain AI Features.

Current information regarding AI providers and sub-processors is available in the Privacy Notice and the Data Processing Agreement.

16.3. Limitations of AI-generated results

AI-generated results are informational and advisory in nature. They may be inaccurate, incomplete, outdated or unsuitable for a specific context.

The Customer and the User must review an AI-generated result before using it for a business decision, communication, data-entry action or actual system operation.

16.4. No professional advice

AI-generated content does not constitute legal, tax, accounting, financial, medical, occupational-safety or other regulated professional advice.

The Customer must obtain advice from an appropriately qualified professional where necessary.

16.5. Approval of AI actions

The Service Provider may require User approval before an AI-generated action creates, modifies, transmits or deletes data.

The Customer may not unlawfully bypass such approval or security controls.

16.6. Data submitted to AI Features

The Customer is responsible for ensuring that data submitted to AI Features may be processed lawfully and that it has the necessary authority to provide such data.

A User must not provide unnecessary special-category Personal Data, passwords, full payment-card details, authentication secrets, security keys or other unnecessarily sensitive information.

16.7. AI usage allowances

Use of AI Features may be limited by AI credits, tokens, request volumes, processing limits or fair-use rules.

When the allowance is exhausted, the Service Provider may restrict the AI Feature until the next Subscription Period or offer additional capacity for an extra Fee.

16.8. AI logging

For security, billing, troubleshooting and auditing purposes, the Service Provider may log technical information relating to AI operations, their status, User approval and the allowance consumed.

17. Prohibited and restricted use

17.1. General rule

The Customer and Users must not use the Service for an unlawful, harmful, misleading, abusive or security-threatening purpose.

17.2. Specifically prohibited activities

Prohibited activities include:

creating, storing or transmitting unlawful content;
infringing another person's privacy, personality, copyright or other intellectual-property rights;
processing unlawfully obtained Personal Data;
fraud, deception, phishing or identity theft;
sending unsolicited electronic messages or spam;
distributing malware, viruses or malicious code;
unauthorised access or attempted unauthorised access;
circumventing or interfering with security controls;
unauthorised sharing of access credentials;
accessing or attempting to access another Customer's data;
excessive or automated load that threatens the operation of the Service;
circumventing usage, User or AI limits;
unauthorised reverse engineering of the Service's source code, security system or operation;
using AI Features for dangerous or unlawful purposes;
reselling or making the Service available to a third party without authorisation.

17.3. Security actions

In the event of prohibited or suspicious use, the Service Provider may:

block the relevant operation;
restrict or suspend access;
require a password change or renewed authentication;
revoke an API key or active session;
investigate the matter;
notify a competent authority where required by law;
terminate the contract in the case of a serious or repeated breach.

18. External services and integrations

18.1. External systems

Velixa may provide connections to external services, including:

payment providers;
invoicing and accounting systems;
AI providers;
e-mail and messaging systems;
mapping and geolocation services;
analytics and marketing systems;
external APIs and business applications.

18.2. External terms

The use of an external service may also be governed by the relevant provider's own contractual, privacy and payment terms.

The Customer must obtain the subscriptions, licences, accounts and permissions required for an integration unless the Service Provider's offer expressly states otherwise.

18.3. Changes to external services

The Service Provider cannot guarantee that an external provider will continue to make its service available in an unchanged and uninterrupted form.

Where an external provider modifies or discontinues its API, pricing, security requirements or service, Velixa may modify, restrict or discontinue the affected integration.

18.4. Failures of external providers

The Service Provider shall not be liable for an outage or failure caused exclusively by an external provider, provided that the Service Provider acted with the care reasonably expected when selecting, integrating and managing that provider.

19. Intellectual property

19.1. Velixa rights

The Velixa software, source code, data model, User interface, documentation, visual appearance, trademarks, logos and related intellectual creations are owned by the Service Provider or its licensors.

19.2. Right to use

For the duration of the Subscription, the Service Provider grants the Customer a limited, non-exclusive, non-transferable and non-resellable right to use the Service.

The right of use may be exercised only for the Customer's own business or professional activities and in accordance with the Subscription terms.

19.3. Prohibited use

Without the Service Provider's prior written permission, the Customer may not:

copy or reproduce the Service;
reverse engineer the Service in order to obtain source code;
create derivative software or services;
remove Velixa branding;
resell the Service without authorisation;
copy the operation of the system for the purpose of developing a competing product.

19.4. Customer Data

Rights in Customer Data are not transferred to the Service Provider under these Terms.

19.5. Feedback

Where the Customer provides a development idea, error report or other feedback, the Service Provider may use it to improve the Service.

The Service Provider is not required to implement a suggestion, and use of the feedback does not in itself create an obligation to pay compensation.

20. Confidentiality

20.1. Confidential Information

Confidential Information means any non-public business, technical, financial, security or contractual information disclosed by one Party to the other.

20.2. Confidentiality obligations

Each Party must:

keep the other Party's Confidential Information confidential;
use it only for performance of the contract;
make it available only to persons who require access for an authorised purpose;
protect it using appropriate security measures.

20.3. Exceptions

Information shall not be considered confidential where it:

has lawfully entered the public domain;
was already lawfully known to the receiving Party;
was lawfully obtained from an independent third party;
was developed without use of the other Party's Confidential Information;
must be disclosed under mandatory law or an enforceable authority or court order.

20.4. Legally required disclosure

Where disclosure is legally required, the disclosing Party shall, where reasonably possible, notify the other Party in advance unless such notification is prohibited by law or by the competent authority.

21. Warranty and liability

21.1. Intended operation

The Service Provider endeavours to ensure that the essential functions of the Service operate in accordance with the documentation and the applicable Subscription plan.

The Service Provider does not guarantee that the Service will be entirely error-free, uninterrupted or suitable for every individual business purpose.

21.2. Business decisions

The Customer is solely responsible for:

verifying data and reports generated by the Service;
making business, financial and professional decisions;
reviewing AI-generated results;
complying with legal and regulatory obligations;
the accuracy of data entered into the Service.

21.3. Indirect loss

To the extent permitted by applicable law, the Service Provider shall not be liable for loss of profit, loss of revenue, indirect or consequential loss, loss of business opportunity or loss arising from damage to reputation.

21.4. Liability cap

To the extent permitted by applicable law, the Service Provider's total aggregate contractual liability arising from or in connection with a particular event shall not exceed the total net Subscription Fees actually paid by the Customer during the 12 months preceding the event giving rise to the claim.

Where the Subscription has been in force for less than 12 months, the liability cap shall be the total net Fees actually paid during that shorter period.

21.5. Liability that cannot be limited

The limitations of liability shall not apply where mandatory law does not permit the relevant liability to be excluded or limited.

21.6. Customer contribution

The Service Provider shall not be liable for loss, damage or data loss caused or aggravated by:

an incorrect action by the Customer or a User;
improper permission management;
unauthorised disclosure of access credentials;
unsupported integrations or software;
failure to follow a security warning;
unlawful or contractually prohibited use.

22. Suspension and termination

22.1. Ordinary cancellation by the Customer

The Customer may cancel the Subscription in accordance with Section 10 of these Terms.

22.2. Ordinary termination by the Service Provider

The Service Provider may terminate the Subscription on at least 30 days' notice, including where a service, Module or commercial offering is being discontinued.

In such a case, the Service Provider shall refund or credit on a pro-rated basis any prepaid Fee relating to the period after termination.

22.3. Immediate suspension or termination

The Service Provider may immediately terminate the contract or suspend access where:

the Customer seriously or repeatedly breaches these Terms;
the Service is used for an unlawful or harmful purpose;
the Customer threatens the security of the Service;
the Customer attempts to access another Customer's data;
a payment obligation remains outstanding despite notice;
materially false information was provided during registration;
a court or authority requires such action;
maintaining the contract would require the Service Provider to breach applicable law.

22.4. Remediable breach

Where a breach can be remedied and does not create an immediate legal or security risk, the Service Provider may require the Customer to remedy the breach within a reasonable period.

22.5. Consequences of termination

On termination:

the Customer's right to use the Service ends;
User access may be restricted or disabled;
API keys and integration access may be revoked;
outstanding payment obligations become due;
the data-export and deletion period begins.

23. Data export and deletion

23.1. Data-export period

As a general rule, following termination of the Subscription, the Customer may export Customer Data using the available export functions for a period of 30 days.

During this period, the Service Provider may place the Customer account into a restricted or read-only state.

23.2. Export formats

Data may be provided in a commonly usable format supported by the relevant Module, including CSV, Excel, PDF, JSON or a document format.

The Service Provider is not required to convert data into the proprietary data model of another system selected by the Customer.

23.3. Custom data extraction

Custom data extraction, migration or technical assistance beyond the standard export functionality may constitute a separately charged service.

23.4. Deletion from live systems

After expiry of the 30-day data-export period, the Service Provider may permanently delete or anonymise Customer Data from live systems.

23.5. Backups

Customer Data deleted from live systems may, for technical reasons, remain for a limited period in isolated backups.

Data contained in backups shall be removed through the backup cycle no later than 90 days after deletion from the live system.

Data contained in backups shall not be used for ordinary business purposes and may be accessed only for system recovery or incident-management purposes.

23.6. Retention exceptions

The Service Provider may retain data beyond the periods above where required by:

a statutory retention obligation;
a court or authority order;
ongoing legal proceedings;
enforcement of a claim;
investigation of a security or privacy incident.

23.7. Final deletion

After expiry of the deletion period, the Service Provider is not required to restore Customer Data.

The Customer is responsible for downloading required data during the data-export period.

24. Changes to the Terms and the Service

24.1. Right to amend

The Service Provider may amend these Terms, including where necessary due to:

changes in law;
regulatory or court requirements;
the introduction of a new service or Module;
technological or security changes;
changes affecting an external service or integration;
changes to commercial or pricing terms;
clarification of existing provisions.

24.2. Notice of changes

Where an amendment materially affects an existing Customer, the Service Provider shall, where reasonably possible, provide electronic notice at least 30 days before the amendment takes effect.

An amendment required for security, legal or regulatory reasons may take effect on shorter notice or immediately.

24.3. Rejection of an amendment

Where the Customer does not accept a materially adverse amendment, it may cancel the Subscription before the amendment takes effect.

24.4. Re-acceptance

The Service Provider may require express acceptance of a new version of these Terms where the contractual changes are material.

The Service Provider may record the acceptance, its date and time, the document version and the relevant content hash.

25. Governing law, disputes and final provisions

25.1. Governing law

These Terms, any Individual Agreement and the legal relationship between the Service Provider and the Customer shall be governed by the laws of Hungary, without prejudice to directly applicable European Union law.

25.2. Negotiation

The Parties shall first attempt to resolve any dispute arising out of or in connection with these Terms or their contract through good-faith negotiation.

The Parties shall allow a 30-day negotiation period beginning on the date on which the dispute is notified in writing, unless immediate legal protection is required.

25.3. Jurisdiction

Where negotiation is unsuccessful and mandatory law does not provide otherwise, the Parties submit to the jurisdiction of the competent Hungarian courts having jurisdiction according to the registered office of the Service Provider.

25.4. Electronic communication

Contractual communication between the Parties may take place electronically, including by e-mail sent to the registered address, in-service notification or customer-support message.

The Customer must keep its contact information current.

25.5. Severability

If a provision of these Terms is invalid, unenforceable or inapplicable, the validity of the remaining provisions shall not be affected.

The invalid provision shall be replaced by a valid provision that most closely reflects its legal and commercial purpose.

25.6. No waiver

A delay or isolated failure to exercise a right shall not constitute a permanent waiver of that right.

25.7. Assignment

The Customer may not assign its rights or obligations under the contract to a third party without the Service Provider's prior written consent.

The Service Provider may assign the contractual relationship to a legal successor or to an organisation acquiring the Velixa business, provided that this does not materially reduce the Customer's rights.

25.8. Effective date

The version number and effective date of these Terms are stated in the metadata displayed with the document.

The current version of the Terms is available on the Velixa website.